INSURANCE - This service includes insurance for damage or loss in transit. Please contact us immediately to report any damage and retain damaged packaging for inspection.

DELIVERY TIME - Orders are shipped the same day or the next day, we will let you know immediately if there is going to be any delay. Delivery times vary depending on your location and may take from 2 to 5 working days, contact us to follow up if you have not received your delivery within a reasonable time.

ORDER/PAYMENT OPTIONS - Order by Telephone or e-mail. Payments by direct deposit only.

INTERNATIONAL ORDERS - Please contact us via e-mail with your order and we will provide an accurate quotation on international shipping costs.  

RETURNS - If you are not satisfied with a product you may return it to us for exchange, credit or refund providing it is still in perfect condition and the packaging is intact. Returns will not be accepted after 30 days. Please contact us prior to returning an item.

FAULTY/DAMAGED GOODS - If a product is faulty please let us know as soon as possible. Return the item to us and we will replace, exchange or refund as you request. In some circumstances it may be necessary for us to return a product to the manufacturer or distributor to be assessed.

CONFIDENTIALITY - All personal information is used only to ensure efficient delivery of your order. DownUnder fishing supplies® will not under any circumstances give, sell, rent, or loan any personally identifiable information to any third party.